Terms of Engagement

These terms of engagement are between Heaven Sent Cleaning (“the Supplier”) and you (“the Customer”).

By indicating you have read these terms of engagement you are agreeing to be bound by the terms and conditions set out these Terms of Engagement.



As your Supplier we will undertake the work requested by you in the online booking form that you complete and we will perform all reasonable services required to complete that work.


Additional Services

We will inform you at the earliest practical point should there be anything outside the scope of work that you have requested that we come across whilst undertaking the work. In so doing, we will not undertake any work outside your original request without either your agreement for us to carry out that additional work or your agreement to pay any associated fees for doing that additional work.

Where the Customer requests services to be provided that are in addition to the original Scope of work, the Customer agrees to pay the appropriate fee(s) for those additional services.



Our fees for providing our services to you are as set out on the online booking form. This fee covers all our disbursements and expenses, with the exception of any costs for travel out of the Wellington region. For the purposes of these terms and conditions, the Wellington region includes Wellington City, Lower Hutt, Upper Hutt, and Porirua.


Access to Premises

The Customer agrees to ensure that the Supplier will have access to the property to be cleaned. Where the agreed means of access to the property is not provided, the Supplier reserves the right to charge the Customer a call-out fee of $45+GST for having to return to the property or for any delay in gaining access to the property.



Quotes generated and submitted online are not confirmed until a member of our team reviews and verifies the request and issues a formal quote. Please note, there may be a difference in price or date in the formal quote depending upon availability and services required. These changes will be discussed with you by a member of our team.



For One Off bookings, payment is due before commencement of the work and prior to the cleaning date. For Regular bookings The Customer will be invoiced at the completion of the work. The Customer will pay all invoices within 7 days of receiving the invoice unless we otherwise agree to a different payment timeframe.

The Supplier reserves the right to charge interest at 10% per annum above the 90-day bill rate on any late payments. Any late payments that require enforcement (which includes but is not limited to legal action) will result in the Customer incurring all reasonable costs (including solicitor client costs and / or debt collection fees) associated with and incidental to the enforcement or attempted enforcement of the Supplier’s rights. Additional services may be withheld if invoices remain unpaid 14 days after the due date.



The Supplier will become privy to confidential and potentially commercially sensitive information while we perform our services for the Customer. When this occurs we undertake that such information will not be divulged to any person whatever and we will not otherwise make use of that information without your express permission. We will ensure that all such information is kept securely and only use that information as appropriate to fulfil our contract to you.



Your privacy and that of your staff and customers is important to us. We will comply with the provisions of the Privacy Act when dealing with any personal information about you, your staff, or your customers, to which we are entrusted while providing our services to you. That information will only be retained for as long as is necessary to fulfil our obligations to you.


Cancellation or Rescheduling

Where the Customer wishes to cancel or reschedule the work that has been booked, they must do so NO LATER than 24 hours before the work is due to commence otherwise they may be charged a Late Cancellation or Rescheduling Fee (see below).


Late Cancellation or Rescheduling Fee

Where a booking is cancelled or rescheduled without notice, resulting in the Supplier attending the Customers premises before being advised of the cancellation or rescheduling, a minimum call out fee of $45+GST will apply.


Health and Safety

Heaven Sent Cleaning takes health and safety seriously. It is important to us that our contractors and you, our Customer, are not exposed to any risks when we are carrying out our work for you.

You agree to inform us of any risks that exist at your property, including the presence of any pets (particularly dogs), other trades people, and any known hazards or allergies that you or any other occupant may have.

There may be times when our contractor needs to ask you to stay clear of the area we are working in, particularly when we are using chemicals, liquids and electrical appliances. It is important that pets and children, if present, are kept clear of the area we are working in. Please do not be offended if our contractor asks you stay out of an area while we are working. This is for your safety as much as ours.

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